"KEEP THE BASICS RIGHT"
Training & Mindset are keys to continuous service excellence. This is why leading service suppliers handle their basics to perfection. And this is why I train your teams on keeping the basics right. Whether you are a hip grocery store around the corner or an International hotel. If you want your teams to excel on the frontline, then you should contact me now for a free 15 minutes initial exchange. robindeb.com
"Inspiring people to feel good about themselves"
Looking for competitive advantage?
"Keeping the Basics Right" is a hands-on training program designed to anchor the essential service standards that shape first impressions, drive guest loyalty, and protect your reputation. professional greetings, clear communication, process consistency, and confident problem resolution. Ideal for guest centered companies,, hotels, serviced apartments, restaurants, hotelschools, vocational school etc.
Why book this training? 7 reasons why to book this training
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stand out immediately, creating a premium perception that attracts high-value guests and justifies higher pricing.
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satisfied guests return more often and refer others—lowering acquisition costs and increasing lifetime value compared to competitors with inconsistent service.
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inspire teams to feel confident and responsible delivering proactive service, reducing errors, delays, and escalations, saving management time and improving the guest experience.
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have your team staying ahead of trends and cultural shifts, making your service feel fresh, modern, and relevant while competitors fall behind with outdated approaches.
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achieve lower turnover and a positive team culture create continuity in service quality, cutting recruitment costs and strengthening internal know-how over time.
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count on trained front-line staff naturally driving higher average spend per guest, creating an ongoing revenue boost that competitors relying only on sales teams can't match.
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present well-prepared teams turning service failures into loyalty-building moments, minimizing negative reviews and preserving brand reputation even under pressure.
Service teams with frequent customer contact need fresh eyes and a new spark.
As an external trainer, I bring an unbiased, outside perspective and real-world experience from leading service operations across the globe.
I see what your guests see and I translate that into actionable improvements your team can implement immediately.
My sessions are’ targeted, energizing, and designed to create ownership from within.
Through interactive sessions, role plays, and mindset coaching, I help your team:
✓ Understand why the basics matter
✓ Own their daily routines with pride
✓ Deliver consistent quality, day in, day out
If you want your team to live service excellence, then this is your training.
Let’s make the basics your competitive advantage.
Contact me now to schedule your in-house or online session.
little secret: it all starts with feeling good about yourself..
My promise: sustainable competitive advantage
How can I support you?
Training "Keep The Basics Right"
✅ 1. Elevated Guest Experience Through Consistent Standards
Your team will learn to master the non-negotiables of service greetings, communication, problem-solving, and follow-up ensuring every guest interaction is intentional, warm, and reliable. The result? Higher satisfaction, better reviews, and stronger loyalty.
✅ 2. External Expertise, Fresh Perspective
As an experienced external trainer, I bring a sharp outside-in view. I spot blind spots, challenge routines, and revitalize your service culture without internal bias, bringing proven tools from high-performing hospitality environments across Europe.
✅ 3. Stronger Ownership & Team Confidence
Through interactive training and real-world scenarios, your staff builds pride and responsibility in their daily work. When the basics are clear and owned by all, service becomes not just a task but a shared identity.
Ebooks
🔑 1. Small Habits Create Big Shifts
The book proves that transformation doesn't require radical change just consistent, intentional micro-actions. Each habit is designed to be quick, practical, and immediately impactful, especially for people in midlife seeking more flow, clarity, and energy.
🔑 2. Wellbeing Starts with Self-Alignment
Readers learn how to reconnect with themselves emotionally, physically, and mentally. The habits are structured to rebuild self-trust, improve focus, and foster resilience—so readers can feel better with themselves before changing anything around them.
🔑 3. Your Lifestyle Is Your Strategy
This isn’t just a habit book, it’s a mindset shift. Readers come away with a new lens on how they manage their time, energy, and attention. The micro-habits become part of a sustainable lifestyle strategy for living with purpose and ease, not pressure.
Why work with me?
As an external expert in Service Excellence and Guest Journey alignment, I help service suppliers transform their operations from routine to remarkable.
By focusing on the fundamentals: clear standards, empowered teams, and emotionally intelligent service delivery, I enable your team to perform with pride and purpose. The result? Tangible improvements that matter.
What You Gain
✅ Higher Guest Satisfaction Scores through consistent and elevated service touchpoints
✅ Increased Revenue from stronger guest loyalty and improved upselling opportunities
✅ Improved Staff Retention by creating a culture of ownership, clarity, and motivation
✅ Satisfied Owners & Stakeholders who see operational excellence reflected in numbers and reputation
If you're serious about service quality, sustainable performance, and a guest experience that truly sets you apart.
let’s talk.
Robin has a unique understanding of both sales strategy and guest expectations, His communication was always clear, and one can truly feel his passion for hospitality.
Robin ensured that every stay was memorable, every detail perfectly managed, and every guest warmly welcomed.
Benjamin F.
Director of Sales Hotel Chain
Robin has expert knowledge in many areas, a strong analytical mind while being creative at the same time.
I was really impressed by his strong will to make things done. There is always an “ I will figure out how we can do this”.
Julio F.
Head of Global Marketing & Communication
Robin is a type of Leader that gets the best out of his people by sharing a different approach. His way to think "out of the box" make him a unique leader and highly appreciated by his people.
Caroline L.
Hospitality Manager Global Luxury Brand
Robin is a detail oriented entrepreneur. He is someone who has a clear vision where he wants to go and how he wants to go there.
He is always to the point and gets to the root cause of any problem and solving through his teams.
Indra S.
F & B Director Intercontinental
His passion to service, his commitment to people and his focus in all aspects of life are outstanding.
Widi P.
Hotelier
Robin is probably the most creative manager I have ever worked with. Both in terms of business opportunities and team building.
Fenny J.
Director of Sales & Marketing Park Hyatt
Learn more about my purpose on servant leadership and why inspiring people to feel better about themselves is paramount.
When people feel good about themselves, they show up differently in life, at work, and with others.
My purpose is to inspire people to feel better about themselves, not through perfection, but through presence, clarity, and simple daily actions.
Whether I’m leading a service training, writing, or coaching, my goal is always the same:
To spark confidence, self-awareness, and that quiet sense of “I’ve got this.”
Because true excellence starts from within.
